There was a discrepancy in their stock and the unit ended up backordered. End of the world, no. Adam stepped up, did everything in his power to make it right, and even gave me a refund / upgrade without asking. You cannot ask for better service out of a company. I have yet to put the bag through it’s paces, but it’s loaded, ready to go and appears bulletproof. I would definitely recommend this product based on my experience to date. I will update after it is put through use.